Brian Le Mon
The thought of outsourcing can be a daunting prospect for many business owners.
The perception of relinquishing control to an “unseen” entity who is then responsible for providing that service either directly to your company or to your customers as a representative of your company can often seem like too much of a distance from your current business and a leap of faith into the unknown.
For the Business owners and managers that represent our Client base, we wanted to bridge the gap between the known world and the unknown mystery of outsourcing. Having worked with local (Aussie) employees as a manager and consultant and also with multicultural international teams and staff, we found that we were uniquely positioned to know both worlds very well and have the knowledge to effectively select and manage the best staff to perform beyond the expectations of our Clients.
At Ethical Outsourcing, our model works on the premise that whilst paying minimum or below minimum wage could make short term financial sense (if you do not examine output), it does little to encourage loyalty from exceptional talent and essentially only ensures that those who are unable to find a better offer continue working and do so with a lacklustre motivation. So instead we decided our policy was to pay an above average wage, offer improved employment conditions and keep our costs and profits at a reasonable level to ensure we can provide a superior employee to our clients at a low price. or even attract personnel who would be commanding a much higher salary to work with our clients.
I also have developed this ongoing built in desire to build and mentor my employees (even when they are contracted to another company), so I run regular monthly catch-up meeting via Skype with both the employee and client (separately) to discuss progress in the previous month and identify any areas for potential improvement or issues that arise.
I am more than familiar with being a cultural gateway for Australian clients to work with Eastern cultures and have ensured that this is a key differentiating factor that Ethical Outsourcing can provide. For the life of the contract we retain a position of coaching and mentoring the relationship between our clients and employees, so it is all but guaranteed to succeed.